Google Search local listings for “auto repair shops east lansing mi”
The first to do is perform a local search for your area like “auto repair shop east lansing mi”
Next you will notice there is a list that starts at the top left of page after the shaded box paid advertisement listings. They will start with the letter “A” in a map marker, that is the local shops that Google has ranked at the top based on distance from your search and best match to the search term you typed in.
They also do some ranking based on reviews left for the company and other social network signals they don’t tell us about. Also be aware if you are logged into your Google account you will get a different set of search results based on past searches and friends searches that you have followed in the past. Google has said that this is the way of the future and as social media signals grow so will the search results follow.
Read The Auto Repair Reviews
From here you would click on the reviews for the local business which is to the right of their name. Scan down and read through them. What you are looking for is recent reviews good or bad.
Remember a bad review or two is normal and means the reviews are legitimate and the business is real. This helps us because no shop is perfect. Read the reviews carefully and try to think about how it is written because many people fake their reviews or have customers, employees and family members leave the first 5-10 reviews. This is not a good way to base your decision on these types of reviews. Instead we want real ones left by real customers.
If you don’t find any on the first page or top 7 local companies listed you can click on the link See results for auto repair shop east lansing mi on a map » at the bottom of the last local listing and find more car repair shops listed to further evaluate.
Search Additional Local Business Sites
Once you have found a shop or would like to research more auto repair shops further you can always visit these sites to get more targeted local reviews and information about a business. I have found Google still seems to be the most up to date. Typically if its not on Google there is even less information about the car repair shop on these sites. However this is not always true. It is worth investigating.
I was able to perform the same search except for the terms Best Lansing auto repair shops and found the auto shop by the name of Professional Fleet Auto Repair to have over 65 Google reviews! I also found that 99% of them were positive and the reviews span over a 5 year time period. This is really good when a shop has a positive review history of 99% over a 5 plus year history. This means they consistently provide high quality auto repair.
The worst thing you can find is no reviews or just bad reviews. A company that has over 30-50% bad reviews stay away from them. Try and find shops that have 90% of there reviews positive and current.
Good Mechanic, Bad Mechanic
Also a side note into how auto repair shops function. Its not the shop that does good or bad repair work. It’s their auto mechanics. Unfortunately there is a high turnover rate in this industry so mechanics come and go every month. A shop that did well last year may not be doing well this year because they may have lost their quality experienced auto mechanic. This is why it is so critical to stay on top of the repair shop you bring your vehicle to for repair. It is equally important for every customer to leave an objective auto repair review every time they visit an automotive repair shop.
Follow Up With A Phone Call
Last step is to follow up with a phone call to any of the shops that you have researched and felt like they might be a good possibility. Call them up ask them some basic questions about the issue you’re having with the vehicle and see how the conversation goes. If they seem knowledgeable, polite and eager to do business with you it is now up to you to make a decision.
Some questions you could ask other than about your vehicle.
Have you ever performed this repair on a same or similar vehicle?
Are you comfortable with this vehicle or repair?
Do you have the tools equipment and knowledge to diagnose or repair this issue?
What is the name of the technician/mechanic who will be repairing my vehicle?
How long has he worked for you or how long has he been in the auto repair industry?
Is he state and or ASE certified? (If ASE much better)
Don’t forget once you have made your decision and the repair is complete go to Google and leave a current review so the rest of us know where to go or not go for our auto repair shop needs!
Check out a youtube video